常问问题 Frequently Asked Questions

• 关于覆盖范围 About coverage area
  我们能配送至西马大部分主要地区，暂时不提供配送服务至东马地区。
  We cover most of the major areas in West Malaysia and delivery service is not available to East Malaysia.

• 关于运输包装 About parcel packaging
  每一盒月饼都会用泡泡纸包裹并放入硬纸箱寄出。
  Every Mooncake Gift Set will be wrapped with bubble wrap and place into a carton box. 

• 订单截止时间 Order Cut Off Time
  -  在1:00 PM前收到的订单通常将会安排隔天工作日送出。
  - For orders received before 1:00 PM, orders will usually be shipped the following working day.
  
  -  在1:00 PM后收到的订单通常将会安排隔两(2)天工作日送出。
  - For orders received after 1:00 PM, orders will usually be shipped the next two (2) working days.
  
  * 在星期四 1:00 PM后收到的订单通常将会安排在下个星期一送出。
  * For orders that are received after 1:00 PM on Thursday, delivery will be made on the following Monday.
  
  * 如果您的送货日期是在马来西亚公共假期，订单将在下一个工作日送达。
  * If your delivery date falls on Malaysian Public Holiday, the order will be delivered the following business day.

• 大约多少天后可以收到订单？When can i expect my order?
  订单发货后需要 3-5 个工作日才能送达。 Delivery will take 3-5 business days after the order has shipped.

• 运费是多少？How much is the shipping fee?
  指定西马地区将征收一盒月饼礼盒 RM3运费。
  Selected West Malaysia area: RM3 shipping fee per mooncake gift set 
  

  
  

• 如何储存我的月饼？How to store my Mooncakes?
  请把月饼储存在室温内，勿将月饼存放在冰箱中。请不要将月饼爆晒在太阳低下或任何形式的热量或湿气中。
  Keep Mooncake at room temperature. Do not store Mooncake in the refrigerator. Do not expose Mooncake to sunlight, heat or moisture of any form.

• 如果我的地址是在西马地区，但是显示无法配送，怎么办？ What if my address is within West Malaysia but system showing "out of shipping zone"?
  请电邮您的邮政编码至以下电子邮箱，我们会尽快回复您。
  Please e-mail us your destination postcode and we will get back to you ASAP.
  
  support@dragon-i.com.my